Privacy Policy for Lily's Apartment

Last Updated: October 2, 2025

1. Introduction

Welcome to Lily's Apartment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). The App is designed exclusively for Lily’s Apartment to manage utility bills, submeter readings, and tenant information.

The property owner of Lily’s Apartment acts as the data controller and provides accounts to tenants for use of this App. By using the App, you acknowledge that your data will be collected and used in accordance with this Privacy Policy.

This Privacy Policy complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173).

2. Information We Collect
2.1 Personal Information

We may collect the following types of information when you use the App:

Account Information: Email address, password (encrypted), display name

User Profile Data: User role (owner/tenant), unit number (for tenants)

Utility Data: Electricity and water submeter readings, consumption data, billing information

Authentication Data: Firebase Authentication credentials and session tokens

2.2 Automatically Collected Information

Device Information: Device type, operating system, app version

Usage Data: Features accessed, timestamps of activity

Technical Data: Firebase analytics for performance monitoring

2.3 Information We Do Not Collect

No GPS location data

No contacts, photos, or personal files

No payment information (the App is informational only)

3. How We Use Your Information
3.1 Core App Functions

User Authentication: Secure login and identity verification

Utility Management: Track and calculate electricity and water consumption

Tenant Management: Manage unit assignments and tenant accounts (owner only)

Data Synchronization: Sync information securely across devices

3.2 App Improvement

Performance Monitoring: Bug detection and optimization

Usage Analytics: Improve user experience and feature functionality

3.3 Communication

Service Updates: Notify users of technical or feature updates

Account Security: Alert users to suspicious activity

⚠️ Disclaimer: This App is provided for informational purposes only to assist in utility management. It does not process payments. Any financial disputes or billing issues are handled directly by the property owner.

4. Information Sharing and Disclosure
4.1 Within the App

Owner Users: Can view all tenant information and utility data

Tenant Users: Can only view their own data

4.2 Third-Party Service Providers

We may share data with trusted service providers:

Google Firebase: Authentication, cloud storage, hosting, analytics

4.3 Legal Requirements

We may disclose information if required by law or valid legal process.

5. Data Storage and Security

Storage: Data is securely stored on Google Firebase servers

Encryption: All data encrypted in transit and at rest

Access Controls: Role-based access limits who can view data

Retention:

Active accounts: Data retained while account is active

Account deletion: Upon request through the property owner, data is deleted within 30 days

Legal compliance: Some data may be retained if legally required

6. Your Rights and Choices

Access & Update: Tenants may view and update their personal information via the App

Deletion: Tenants must request account deletion from the property owner. Once approved, data is deleted within 30 days

Portability: Tenants may request a copy of their data for transfer to another system

Notifications: Users may manage notifications through device settings

7. Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect data from children. Parents or guardians may request removal of such data.

8. Third-Party Services

This App uses Google Firebase services:

Firebase Authentication

Cloud Firestore

Firebase Analytics

No other third-party integrations are currently in use.

9. International Data Transfers

Data may be stored and processed outside the Philippines, depending on Firebase server locations. Safeguards are in place to ensure compliance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted in the App and marked with a revised “Last Updated” date. Continued use of the App indicates acceptance of the updated policy.

11. Contact Information

For questions or requests regarding this Privacy Policy or data practices, please contact:

Data Controller (Property Owner)
Lily’s Apartment
Wendell Arnejo

Technical Support (App Developer)
Email: wendellzidane2@gmail.com

This Privacy Policy is effective as of the date last updated above and governs your use of the Lily's Apartment mobile application.